This Refund Policy sets out how SkillSaajha handles refund requests. It is part of our overall agreement with you, along with our Terms of Service and Privacy Policy.
1. Free Core, Optional Paid Features
The core SkillSaajha experience is free. Creating an account, building a profile, swiping, matching, and messaging do not cost anything.
Some optional features may carry a charge, such as:
- A Pro or Premium subscription with extra features
- Profile boosts that increase your visibility for a limited time
- Additional Super Swaps beyond your free daily allowance
- Other one-time or recurring purchases
Paid features are clearly marked. You are only charged after you explicitly agree to a purchase, and the price, terms, and refund rules are shown to you at that moment. If anyone asks you to pay for SkillSaajha through a channel other than the in-app store, the Google Play Store, or the Apple App Store, it is a scam - please report it to us at hello@skillsaajha.com.
2. Our Refund Principles
We approach refunds with three principles:
- Fair to you. If we charge you for something you did not get because of a problem on our side, we refund.
- Fair to us. Refunds do not apply where the issue is change of mind, a banned account, or an outcome you hoped for but cannot demand.
- Clear in advance. Before any purchase, the terms - including the refund rules - are visible. No surprises.
3. When Refunds Will Apply
Once paid features go live, refunds will apply in the following situations:
3.1 Technical Failure on Our Side
If you paid for a feature and we failed to deliver it because of a technical issue caused by SkillSaajha - for example, a Pro subscription that was charged but never activated - you will be entitled to a full refund.
3.2 Duplicate or Accidental Charges
If you were charged twice for the same purchase, or charged because of a clear billing error, the duplicate or erroneous amount will be refunded.
3.3 Unauthorised Use of Your Account
If a purchase was made on your account by someone who used your sign-in details without your permission, and you report it to us within a reasonable time, we will investigate. Where appropriate, we may issue a refund and add security measures to your account.
3.4 Statutory Refunds
Where applicable consumer protection law in India or your country gives you a right to a refund that overrides this Policy, that statutory right is preserved. This Policy does not limit those rights.
4. When Refunds Will Not Apply
To be honest about expectations, refunds will not generally be available in the following situations:
- Change of mind - once you have used a paid feature, a refund is generally not available simply because you decided you no longer want it.
- Account banned for violating our rules - if your account is terminated for breaking the Terms of Service or Community Guidelines, paid features attached to that account are forfeited and no refund will be issued.
- Outcome dissatisfaction - we cannot refund because a swap did not happen, a match did not respond, or a session did not go the way you hoped. Paid features purchase access to features, not outcomes.
- Partial use of a subscription - once a subscription period begins, the amount for that period is generally non-refundable, except where required by law.
- Time elapsed - refund requests submitted after a reasonable window (typically 14 days from purchase) may be declined, except in cases of technical failure or unauthorised use.
5. How to Request a Refund
When paid features are available and you believe a refund is due:
- Email hello@skillsaajha.com with the subject line "Refund Request".
- Include your account email, the date and amount of the purchase, and a short explanation of why you are requesting a refund.
- If possible, attach a screenshot of the transaction or receipt.
We will acknowledge your request within 7 days and respond with a decision within 30 days. Approved refunds will be processed back to your original payment method.
6. Refunds via App Stores
If you make a purchase through the Google Play Store or Apple App Store, refund requests are usually handled by the respective store under their own refund policies and timelines. You may need to request the refund directly from:
- Google Play: support.google.com/googleplay
- Apple App Store: reportaproblem.apple.com
We will assist where we can, but the actual refund decision and processing in those cases rests with the store.
7. Processing Time and Method
Approved refunds will typically be processed within 7 to 14 business days, depending on the original payment method:
- Credit/debit cards and UPI: usually 5 to 10 business days for the refund to appear in your account
- App store purchases: per the store's own processing timeline
- Other methods: as advised when the refund is approved
Refunds are always issued to the original payment method. We do not refund to a different card, account, or wallet.
8. Disputes
If you disagree with our decision on a refund request, you may write to us with additional information for review. If you still believe we have acted unfairly, you have the right to pursue the dispute through the channels described in the Terms of Service, including the courts of Gorakhpur, Uttar Pradesh, India, which have exclusive jurisdiction.
We will always try to be reasonable. If you have a genuinely fair case for a refund that does not fit neatly into the categories above, please write to us and explain. We would rather be fair than rigid.
9. Changes to This Policy
We will update this Refund Policy when we launch paid features and from time to time as our offering grows. The "Last Updated" date at the top will always reflect the most recent version. For purchases you make, the version of this Policy in effect on the date of your purchase will apply to that purchase.
10. Contact Us
For any questions about this Refund Policy, email us at hello@skillsaajha.com. Please use the subject line "Refund" so we can route your message quickly.